Support, Helpdesk












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            If you have not found answers to the questions you are looking for on this website, please

            specific support that deals with the issue.





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            * What do you need advice on?
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            CAS user account and password
            Please contact Servicedesk via the Login issue [ URL "https://servicedesk.cuni.cz/marketpl
            front/formdisplay.php?id=1634"]  form.


            CharlesUni mobile app
            If you encounter any problems while using the app, you can report them directly to the app

            Send Feedback function.

            Cards and chips

            www.ukpoint.cuni.cz [ URL "https://ukpoint.cuni.cz/IPSCEN-1.html"]
            For further questions, please contact ServiceDesk [ URL "https://servicedesk.cuni.cz/marke
            formcreator/front/formdisplay.php?id=1277"] .


            Printing and copying
            In case of problems with printing, logging in or credit, always contact the IT support of 

            dormitory that runs the printing service.
            You can find the IT support contacts and system manager on your faculty or unit's website.


            Team communication
            If you have problems logging in, sharing or setting up an account, contact your faculty he
            (you can find contacts on the faculty website) or IT support of Charles University [ URL "

            servicedesk.cuni.cz/"] .

            Emails

            If you have problems logging in, sharing or setting up an account, contact your faculty he
            (you can find contacts on the faculty website) or IT support of Charles University [ URL "
            servicedesk.cuni.cz/"] .


            Student information system
            In case of problems with the SIS, we recommend that in the first step, always consult the 

            your faculty study department [ URL "https://uvt.cuni.cz/UVTEN-42.html"] .
            Only then, if the problem cannot be solved, enter the request into the helpdesk [ URL "htt
            servicedesk.cuni.cz/marketplace/formcreator/front/wizard.php"]  by logging in through the 


            Wi-fi connection
            Please contact IT support according to the type of network:

            Eduroam - use on-line form for Eduroam [ URL "https://servicedesk.cuni.cz/marketplace/form
            formdisplay.php?id=79"]
            uk-events - send an email to info@events.cuni.cz [ URL "mailto:info@events.cuni.cz"]


            Remote VPN access
            If you cannot connect or an installation error occurred, contact your faculty IT support o

            ServiceDesk [ URL "http://servicedesk.cuni.cz/"] .

            Software, licenses

            Primarily contact your faculty or unit IT support.

            Certificates, electronic signatures

            TCS - for questions and support, please contact the TCS administrator [ URL "https://tcs.c
             for Charles University. Please, write to tcs(zavinac)cuni.cz [ MAIL "(zavinac)"]
            PostSignum - in the first step we recommend always contacting the IT support of the facult

            can find contacts on their website). Only then, if the problem cannot be solved, contact S
            "https://servicedesk.cuni.cz/marketplace/formcreator/front/formdisplay.php?id=58"] .


            ServiceDesk

            Servicedesk [ URL "https://servicedesk.cuni.cz/"] is used for entering requests and querie

            topics.
            You can find areas such as IT, HR and Object Management, as well as Open Science and much 


            You can enter requests both directly via the ServiceDesk website (requires a CAS login) an
            servicedesk(zavinac)cuni.cz [ MAIL "servicedesk(zavinac)cuni.cz"] . If you use the same em
            you registered in the CAS system, it will be included in the ServiceDesk list of requests 


            At the same time, you can monitor the status of your requests on the ServiceDesk [ URL "ht
            servicedesk.cuni.cz/"] website, add comments and close your pending requests.


            Detailed instructions How to enter a service request can be found here [ URL "https://uvt.
            UVTEN-236.html"] .