Printing and copying

There are two printing systems currently being used at the university - MyQ and SafeQ.

The range of services, the availability of printers, and the way in which printing is financed may vary according to the particular faculty or dormitory. You can always find up-to-date information on the site of the workplace.

Printing and copying through MyQ and SafeQ systems is currently available at:

You can sign up for print services using your university CAS account.

The specific login method, the interface used, the web address and the credit system may vary by faculty or unit.

Documents for printing can be sent in several ways depending on the possibilities of your faculty or unit. The most common printing methods:

Note: To verify the availability of a specific print feature, consult your faculty or unit's web tutorials, or contact your faculty or unit's print service manager.

Sent print jobs are saved in the print queue, where they remain until you come to the printer and release them for printing. Jobs are archived in the queue usually for 48 hours, after which they are automatically deleted (this time can vary for different faculties and units).

You can log in to your print services in two ways:

• in the web application (after logging in with your CAS account)

• directly on the printer display (after logging in with your CU ID card or PIN code)

Here you can, for example:

• see an overview of sent print jobs,

• edit the print settings before releasing (color, double-sided printing, number of copies),

• release the print/choose another printing device,

• delete the print job,

• re-print already printed documents.

Most printers also allow copying and scanning of documents.

You can scan either on a flash drive or in an email that you have set up in CAS. When scanning to an email, a file smaller than 8MB will be sent as an email attachment. In case of a larger file, a download link will arrive.

Note: The size limit may vary depending on the specific system setting.

Printing services at Charles University are not operated in a unified central system. Credit must be charged separately for each faculty or dormitory where you use print services.

The most common ways to recharge your credit:

• online via WebPay web payment gateway,

• cash at a charging machine or at designated charging points at the faculty (e.g. library, study room, study department).

The cost of printing, copying or scanning is automatically deducted from the credit.

Employees may have the printing paid for by their workplace.

Detailed instructions for printing, installing drivers or access data can be found on the website of your faculty or dormitory.

Note: The system and procedure may vary – we recommend following the instructions of a specific workplace.

How do I replanish my printing credit?

• Credit can be refilled online (by credit card) or in cash at designated faculty locations (e.g. library, study room).

• The specifics way may vary by faculty or dormitory. Information can be found on the web site of a specific workplace.

How do I check my credit balance?

• After logging into the web printing application (MyQ/SafeQ system) or directly on the display of the printing device.

What if I forget my PIN or can't log in?

• In the web application, try the PIN recovery option via the "forgotten PIN" button, where you enter your email address and the new PIN will come to your email.

• If that method doesn't work or you don't know what email you have set up in the system, contact the IT support of the faculty or the administrator of the MyQ system. Your PIN will be reset.

Can I print from home from my laptop?

• Yes, via the web application for printing services. The procedure may vary according to the workplace. To verify the availability of a specific printing function, consult the web manuals of your faculty or unit print service, or contact your faculty or unit print service administrator.

How do I log in to the printer?

• By attaching the CU ID card (ISIC/ITIC, employee card) to the reader. Some faculties may use other methods for logging in users (e.g. PIN).

Does MyQ support scanning?

• Yes, most multifunction devices on the MyQ network allow copying and scanning in addition to printing. The file is sent to an email, or stored on a USB drive or in a cloud storage.

Can I also use print credit in refectories?

• No, this is not possible. The MyQ print service credit and the refectories credit are two different systems, completely independent of each other, with different charging points and the way the credit is used. Credits are not added up or transferred.

Can I withdraw the unused credit?

• Yes, the credit can be withdrawn throughout the study period.

In case of problems with printing, logging in or credit, always contact the IT support of your faculty or dormitory that runs the print service.

You can find the IT support contacts and system manager on your faculty or unit's website.