Student information system

• It is intended for teachers, employees, active students of Charles University and applicants who have already been assigned login CAS (Central Authentication Service of Charles University). These are candidates who have already submitted an application, it was registered by the study department and they received information about the CAS login allocation (popup by window and email) when they next accessed the "Admission Procedure" module.

• You can log into the SIS using university CAS account.

  Just enter your username (use the eight-digit personal number that can be found on the CU ID card under your photo) and your CAS account password. After logging in, a feature menu will appear based on your role at the university.

It is intended for new applicants with no previous relationship to CU and no allocated CAS login.

It is intended for new applicants with no previous relationship to CU and no allocated CAS login. A student can access the SIS via the Admission Procedure module, where they can access the SIS by registering their email account, regardless of whether they have already applied or not.

Anonymous access does not allow the submission of applications or administration of studies. It is intended only for viewing the individual conditions of the admission procedure and study programs offer.

• Check that you are using the correct login (personal number or CAS password).

• Make sure the password is up to date and verified (set via SMS or in person).

• Try another browser or an anonymous window – there may be a cookies problem.

• Log in to CAS and select "Get a new password".

• Fill in the form and choose verification via SMS or personal data.

• In case of problems with the Student Information System, we recommend always consulting the issue with the IT support of the faculty in the first step. Please contact your SIS faculty administrator.

• If the problem persists, enter your request into the helpdesk by logging in through your CAS account.

• This may be an unverified password – set a new password via SMS or in person.

• Check if you have an activated account (e.g. after enrolling in study).

• If the problem persists, first contact IT support for SIS according to your faculty. Only then, if the problem cannot be solved, enter the request into the helpdesk by logging in through the CAS account.

• Invalid or expired password in CAS - reset required

• Wrongly entered login (personal number or CAS login).

• Problem with account activation (e.g. newly accepted student who is not yet enrolled).

• The course is not intended for the given study programme or year.

• The course is run by another faculty → it is necessary to switch the faculty filter in SIS.

• The subject is hidden or has limited capacity.

• The subject has a condition (e.g. fulfilment of another subject).

• Capacity is filled → you need to contact the teacher.

• Enrollment is out of date → follow the faculty schedule.

• Schedule is created after closing entries → wait for schedule to be published.

• Some courses don't have a fixed time → agreed with the teacher.

• The schedule is kept separately (e.g. PE, language courses).

• The cancellation is possible only up to a certain date → follow the enrolment dates.

• If a lesson or test has already taken place, the cancellation may not be allowed.

• You must contact the study department or the teacher.

• Each faculty has its own enrolment dates → you must follow their website.

• Some faculties require the consent of the teacher or coordinator.

• Erasmus students must have min. 51% of the courses from the host faculty.

• SIS does not work or is overloaded → try another time or a different browser.

• Compatibility problem (e.g. mobile devices).

• It is recommended to use a desktop browser (Chrome, Firefox).

• The course code contains information about the faculty, the teaching method, the semester.

• It is recommended to use a filter in the SIS: faculty, language, semester, method of teaching.

• Changes are possible during the first month → required confirmation from the home university.

• The “Changes” form is sent to the coordinator + the teacher.

• Moodle connects to SIS after activation → this can take several days.

• Some subjects don't have Moodle → lessons run differently.

• Need to contact the teacher or faculty IT support.

• Note: Always keep track of enrollment dates, capacities and subject conditions. In case of problems, contact the study department or the faculty coordinator.