What I look for

On this page you will find an overview of the most common topics and services that students and employees of the Charles University routinely need. Everything is arranged neatly according to what you want to solve — from setting up your account and password, connecting to Wi-Fi, working with email or apps, to printing or acquiring software.

Each topic is processed simply, practically and without any unnecessary technical details. The goal is that you find the answer quickly so you can devote yourself to work or study without worrying.




Simply choose what you need help with:



User account and password


How to manage your university account, change your password and solve login problems.

CharlesUni app


What the CharlesUni mobile app can do and how to start using it comfortably.

Cards and Chips


Where to get a card, how the chips work and what you really use them for at the CU.


Printing and copying


How to print, scan and work with print credit in a CU environment.

Team communication


Online collaboration tools — chat, video calls, document sharing and teamwork.

Emails


How to work with the university's email inbox and set it up on your own.


Student information system


What you do in SIS and how to easily navigate it as both student and teacher.

Wi-Fi connection


How to connect to the Eduroam university network and other wireless connectivity options.

Remote VPN access


How remote access works and when you need it to work with university systems.


Software, licenses


Overview of licenses and programs available for you at Charles University for free or discounted.

Certificates, electronic signatures


How to get and use certificates, electronic signatures and secured documents.

Support, Helpdesk


Where to get quick help, report a problem or solve a technical issue.